Sometimes customers will get in touch to say they purchased tickets, but did not receive an email confirmation or their tickets. There are a few reasons why this may be the case.
Incorrect email address
The most common reason for this is that a customer misspelled their email address when they purchased their tickets. This can be updated in the Customers section of Comus Admin.
Overactive spam filter
Some spam filters may block emails from Comus for a variety of reasons.
Resending Emails
You can resend tickets to customers by going to the Transactions page, selecting the customer’s transaction and clicking “Send Tickets”. Alternatively, you can click “download” next to the transaction and manually email the customer the tickets yourself.