Terms of Service for Event Organisers
(Event organisers and venues using Comus to create events and sell tickets)
Last Updated: 25/09/2025
1. Introduction
Bootstrap Group Ltd (“we”, “us”, “our”) provides the Comus software platform (“Comus”) to allow event organisers (“you”, “Organiser”) to sell tickets and manage events.
By creating an account or using Comus you agree to this Terms of Service for Event Organisers and our Privacy Policy.
2. Nature of Service
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Software Only: We provide a software service that facilitates ticket sales and related event management.
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No Event Responsibility: We are not the organiser of any event and we do not assume any responsibility or liability for the conduct, safety, legality, or success of your events.
3. Your Responsibilities
You are solely responsible for:
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The organisation, management, licensing, health & safety compliance, and delivery of your events.
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Providing customers with clear terms and conditions and contact information for event-related queries.
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Handling all refunds, cancellations, complaints, chargebacks and disputes with your customers.
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Ensuring compliance with all applicable UK laws, including consumer protection, VAT, and data protection.
4. Payments, Fees and VAT
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We charge transaction and subscription fees as detailed on the Comus Pricing page.
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You are responsible for accounting for and remitting VAT to HMRC where applicable.
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Stripe or other third-party processing fees may apply and will be passed on as outlined in our pricing schedule.
5. Refunds and Chargebacks
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Sole Responsibility: You are solely responsible for issuing refunds or other remedies to ticket buyers if an event is cancelled, materially changed or disputed.
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We may withhold a reasonable percentage of ticket revenue as a refund reserve until completion of the event.
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You must reimburse us immediately for any shortfalls or chargebacks.
6. Third-Party Services
Comus relies on third-party providers such as payment processors, server hosting companies, and internet or telecommunications services.
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We do not control the availability, security or performance of these services.
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We are not responsible or liable for any loss, delay, failure or damage caused by the acts, omissions or outages of any third-party provider, including but not limited to payment processing errors, hosting downtime, or connectivity interruptions.
7. Data Protection
Your personal data is processed in accordance with our Privacy Policy and the UK GDPR/Data Protection Act 2018.
8. Liability
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To the fullest extent permitted by law, we are not liable for any loss or damage you suffer in relation to the event, including cancellation, changes, delays, personal injury or other issues.
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Our total liability to you in connection with your use of the Service is limited to the total fees (if any) we have received from you in the past 6 months.
9. Severability
If any provision of this Agreement is held to be invalid, illegal or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
10. Disputes and Governing Law
This Agreement and any dispute arising out of it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
11. Changes
We may update this Agreement from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.